A player using the name ExplorEverythingOnce says they received a full refund from Steam for Battlefield 6 despite having logged 470 hours in the game, an amount far beyond Steam's standard refund policy of two hours of playtime within two weeks of purchase. According to a Reddit post that went viral over the weekend, the user says they contacted Steam support and explained that multiple game modes had been removed from the game without notice nearly a year after launch.
The user says they linked Steam support to the official Battlefield website, which lists all modes supposed to be available through matchmaking, along with a Community Broadcast from the day of their complaint. They claim the support agent agreed the situation wasn't right and issued a refund of $109.24, the full price they say they paid for the Phantom Edition on launch day. A redacted screenshot of Steam purchase history was shared as support for the claim.
The user's stated reason for seeking a refund was the removal of several popular modes from Battlefield 6's quickplay queue, including King of the Hill, Squad Deathmatch, and Rush, a 12v12 attack-and-defend mode. Rush was reportedly discovered missing from the game's maps following the 1.4.1.5 update, though it remains listed as an available mode on the official Battlefield 6 website. The user described Rush as the mode they had the most time in and said its removal was something they could not accept, despite having tolerated the earlier loss of other modes.
Other players have voiced similar frustration on the Battlefield subreddit and official EA forums, with some saying Rush was the primary reason they purchased the game. Battlefield Studios has said the mode changes were intended to improve queue times and matchmaking health by consolidating players into a smaller number of more popular modes. The decision has drawn a wave of negative recent Steam reviews and hostile responses on the Battlefield 6 subreddit and on X.
Not all details of the refund claim have been independently confirmed. The user did not provide proof of their 470 hours of playtime or documentation of their communication with Steam support, leaving open the possibility, as one outlet noted, that a purchase and refund could have been made quickly to support the original post. The user says they have been a Steam customer for 22 years, own 2,500 games, and had never requested a refund before this instance.