A Redditor, u/Melodic_Initial_1767, alleges PNY denied a warranty claim for a failed GeForce RTX 5090 after both ends of its 12V-2x6 cable melted. The user stated the card operated at stock clocks, with a reduced power limit and was idle when it failed. The cable in question was part of an ASRock PG-1600G power supply, not a third-party adapter.
PNY reportedly closed the user's ticket without specifying which warranty clause invalidated the claim. The user claims PNY's warranty documents and installation guides do not mention approved cables or the 12V-2x6 standard. A 'Senior Technician' reportedly refused to clarify the policy and terminated the conversation.
Melted 12V-2x6 connectors have been reported on RTX 5090s since launch, with independent testing linking some cases to uneven current distribution rather than specific cable brands. PNY has not issued a public statement, and the account relies solely on the user's testimony. Similar RMA disputes have emerged, including NVIDIA rejecting a claim over a faded serial number.